500 server errors on Xero API

Incident Report for Cloud Depot

Resolved

This incident has been resolved.

Posted Mar 02, 2020 - 13:15 AEDT

Monitoring

We haven't seen any further 500 errors for the last 1 hour we will continue to monitor this.

Posted Mar 02, 2020 - 11:36 AEDT

Investigating

We are getting reports that the Xero API is intermittently returning 500 server unavailable errors.

Posted Mar 02, 2020 - 09:54 AEDT

This incident affected: Autotask to Xero (My Accounting Toolbox), platform.clouddepot.com, and Recurring Payment Service.