eWay Gateway issues

Incident Report for Cloud Depot

Resolved

This incident has been resolved.
Posted Jul 17, 2024 - 19:14 AEST

Monitoring

Update from eWay

Incident status: Monitoring
Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.

https://status.eway.com.au/
Posted Jul 17, 2024 - 19:08 AEST

Update

Update from eWay
Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available.

https://status.eway.com.au/
Posted Jul 17, 2024 - 16:33 AEST

Identified

eWay is reporting issues with processing payments please see the notice below:

Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams.
Posted Jul 17, 2024 - 09:39 AEST
This incident affected: Recurring Payment Service.