Xero Accounting API Global Outage

Incident Report for Cloud Depot

Resolved

This incident has been resolved.

Posted Jan 17, 2020 - 21:41 AEDT

Monitoring

The Xero API team had another global outage on the Accounting API today this might have caused disruption to your sync.

Xero have since resolved this issue but due to the nature of the outage it might have caused disruption to your sync connection.

If you have trouble syncing invoices please try first reconnecting Cloud Depot with Xero (see kb article below).

https://kb.clouddepot.com/knowledge/reconnecting-to-xero

Posted Jan 17, 2020 - 08:21 AEDT

This incident affected: Autotask to Xero (My Accounting Toolbox), Cloud Depot Web App (platform.clouddepot.com), and Recurring Payment Service.