Global Xero outage

Incident Report for Cloud Depot

Resolved

All services are back to normal operations

Posted Jul 31, 2024 - 15:18 AEST

Update

We are bringing all services back online now, ETA to fully resolved 60 minutes.

For Xero updates please see
https://status.developer.xero.com/

Posted Jul 31, 2024 - 14:22 AEST

Monitoring

We are still seeing intermittent Xero connection errors as Xero recovers from this AWS outage. Our RPS service is back online, the Autotask to Xero sync is still offline at this time, however we anticipate that will become fully available within the next two hours.

Posted Jul 31, 2024 - 13:16 AEST

Identified

Xero is having global API issues currently which is impacting our service.
https://status.developer.xero.com/

Posted Jul 31, 2024 - 12:17 AEST

This incident affected: Autotask to Xero (My Accounting Toolbox), Cloud Depot Web App (platform.clouddepot.com), Recurring Payment Service, and HostedPay.